Frequently Asked Questions
Everything you need to know about shopping with POM London
How long does shipping take within the UK?
We offer standard delivery within 3-5 business days and express next-day delivery for orders placed before 1 PM GMT.
What is your return policy?
You can return any unworn items with original tags attached within 28 days of purchase for a full refund or exchange.
Do you ship internationally?
Yes, POM London ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing.
Are your materials sustainably sourced?
At POM London, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and working with certified fair-trade manufacturers.